Privacy Policy

At The Buddy Company, your privacy and trust are important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit or make a purchase through our website.

By accessing or using our website, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

When you use our website, place an order, contact us, or interact with our services, we may collect the following information:

Personal Information
Full name, phone number, email address, shipping and billing address, billing and transaction-related information, order history.

Technical Information
IP address, browser type, device information, pages visited on our website, cookies and website usage data.

2. How We Use Your Information

The information collected may be used for processing and delivering orders, providing customer support, order updates and notifications, improving website functionality and user experience, fraud prevention and security purposes, marketing and promotional communication (where permitted), and analytics and website performance tracking.

3. Payment Security

All online payments made on our website are processed through secure and trusted third-party payment gateways. The Buddy Company does not store or directly access your confidential payment details such as debit/credit card information, CVV numbers, net banking credentials, or UPI PINs. Payment transactions are encrypted and processed securely through authorized payment service providers.

4. Sharing of Information

We value your privacy and do not sell, rent, or trade your personal information to third parties. Your information may only be shared with trusted third-party service providers where necessary for payment processing, shipping and order delivery, website hosting and analytics, and customer communication. These service providers are authorized to use your information only for the services they provide to us.

5. Cookies & Tracking Technologies

Our website may use cookies and similar tracking technologies to improve browsing experience, remember user preferences, analyze website traffic, and personalize content and advertisements. We may also use third-party analytics and tracking tools to better understand website usage and improve customer experience.

You may choose to disable cookies through your browser settings; however, certain features of the website may not function properly.

6. Data Protection & Security

We implement appropriate technical and organizational measures to help protect your personal information against unauthorized access, misuse, loss, disclosure, or alteration. While we strive to use commercially acceptable methods to safeguard information, no online platform can guarantee absolute security.

7. Data Retention

The Buddy Company retains personal information only for as long as necessary to fulfill operational, legal, security, and business requirements, unless a longer retention period is required by law.

8. Marketing & Promotional Communication

Where permitted by applicable laws and with your consent where required, we may send you order updates, promotional offers, product launches, newsletters, and brand updates. You may opt out of marketing communication at any time by clicking the unsubscribe link or contacting us directly.

9. Third-Party Links

Our website may contain links to third-party websites, social media platforms, or services. The Buddy Company is not responsible for the privacy practices or content of external websites. We encourage users to review the privacy policies of third-party platforms before sharing personal information.

10. Your Rights

You may request to access your personal information, correct inaccurate information, update your details, or request deletion of your information (subject to legal or operational requirements). For such requests, contact us using the details below.

11. Children's Privacy

Our website is intended for use by individuals above the age of 18 or under the supervision of a parent or legal guardian. The Buddy Company does not knowingly collect personal information from children without parental consent.

12. Policy Updates

The Buddy Company reserves the right to modify or update this Privacy Policy at any time without prior notice. Changes will be reflected on this page with the updated effective date. We encourage users to review this policy periodically.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, contact us at:

Email: help@thebuddycompany.in
Phone: +91 9540100200
Instagram: @thebuddycompany.in