Shipping Policy

Thank you for shopping with The Buddy Company. We are committed to ensuring a smooth, reliable, and transparent delivery experience for all our customers. Please read our Shipping Policy carefully before placing an order.

1. Order Processing

Orders are typically processed within 2–5 business days after confirmation of payment. Orders placed on weekends, public holidays, or during promotional periods may require additional processing time. Once your order has been processed and dispatched, you will receive a confirmation message or email along with tracking details.

2. Shipping Timeline

Estimated delivery timelines may vary depending on your location and courier service availability.

Metro Cities: 2–5 business days
Other Cities & Towns: 4–8 business days
Remote Areas: 5–10 business days

Please note that these timelines are estimates and should not be considered guaranteed delivery commitments.

3. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before payment confirmation. We may offer free shipping on selected orders, limited-time shipping offers, or region-specific delivery charges. These offers may change without prior notice.

4. Order Tracking

Once your order is shipped, tracking information will be shared via email, SMS, or WhatsApp (where applicable). Customers can use the tracking details provided to monitor the delivery status of their order.

5. Delivery Delays

While we strive to deliver orders within the estimated timelines, delays may occur due to weather conditions, public holidays, courier service disruptions, high order volumes, or unforeseen logistical issues.

The Buddy Company shall not be held liable for delays caused by third-party courier partners or circumstances beyond our reasonable control, including natural disasters, strikes, technical failures, government restrictions, or transportation disruptions.

6. Incorrect Address & Failed Deliveries

Customers are responsible for providing accurate shipping details at the time of placing an order. In case of an incorrect or incomplete address, unreachable phone number, or repeated failed delivery attempts, the order may be delayed, returned, or cancelled. Additional shipping charges may apply for re-dispatching the order.

7. Damaged Packages

If you receive a package that appears visibly damaged or tampered with, please take clear photos or videos of the package immediately and contact our support team within 24 hours of delivery. Our team will review the issue and assist you accordingly.

8. Serviceable Areas

The Buddy Company currently ships across most locations within India. However, certain remote or restricted locations may not be serviceable depending on courier partner availability. If your location is not serviceable, our team will inform you and initiate a refund for prepaid orders where applicable.

9. International Shipping

Currently, The Buddy Company ships only within India unless otherwise specified on the website.

10. Contact Us

For shipping-related questions or support, contact us at:

Email: help@thebuddycompany.in
Phone: +91 9540100200
Instagram: @thebuddycompany.in