Return, Refund & Exchange Policy

At The Buddy Company, we strive to provide a smooth and trustworthy shopping experience. If you face any issues with your order, we're here to help. Please read our Return, Refund & Exchange Policy carefully before making a purchase.

1. Eligibility for Returns & Exchanges

We accept returns or exchanges only for eligible products under the following conditions: the product received is damaged, defective, or incorrect; the product is unused and in its original condition; the product is returned with original packaging, tags, accessories, and invoice; and the return request is raised within 48 hours of delivery.

To request a return or exchange, customers must share clear photos or videos of the product and packaging for verification purposes.

2. Non-Returnable Products

For hygiene, safety, and quality reasons, certain products may not be eligible for return or exchange, including opened pet food or treats, used grooming or hygiene products, personalized or customized items, products marked as non-returnable on the website, and items damaged due to misuse or improper handling.

Products purchased during special sales, clearance events, or promotional campaigns may not be eligible for return or exchange unless received in damaged or defective condition. The Buddy Company reserves the right to refuse returns that do not meet the eligibility conditions mentioned above.

3. Return Request Process

To initiate a return or exchange, contact our support team with your order number, issue description, and supporting photos or videos. Once the request is reviewed and approved, our team will provide further instructions regarding pickup or return shipment.

The Buddy Company reserves the right to refuse returns, refunds, or exchanges in cases involving suspected fraudulent activity, misuse of the return process, or policy abuse.

4. Exchange Policy

Eligible products may be exchanged subject to product availability and serviceability of the delivery location. If the requested replacement product is unavailable, customers may be offered store credit, a refund, or an alternative replacement option.

5. Refund Policy

Refunds will be initiated only after the returned product has been received and inspected by our team. Approved refunds are typically processed within 5–10 business days to the original payment method.

For Cash on Delivery (COD) orders, refunds may be processed via bank transfer, UPI, or store credit. Cash refunds are not provided for COD orders. Refund timelines may vary depending on banking channels, payment providers, and financial institutions.

6. Cancellation Policy

Orders may be cancelled before they are shipped. Once an order has been dispatched, it may no longer be eligible for cancellation. The Buddy Company reserves the right to cancel any order due to product unavailability, pricing errors, suspected fraudulent activity, or operational limitations. In such cases, prepaid amounts will be refunded accordingly.

7. Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with supporting photos or videos. Our team will review the issue and provide an appropriate resolution, which may include a replacement, exchange, refund, or store credit.

8. Return Shipping

Where the return is approved due to a damaged product, incorrect item, or manufacturing defect, return shipping costs may be covered by The Buddy Company. For other approved return scenarios, customers may be required to bear the return shipping charges. Products returned in used, damaged, altered, or non-resalable condition may not qualify for refunds or exchanges.

9. Refused Deliveries

If a customer refuses to accept an order after shipment without a valid reason, shipping and handling charges may be deducted from the refund amount where applicable. Repeated instances of refused deliveries may result in restrictions on future orders.

10. Contact Us

For return, refund, or exchange-related support, contact us at:

Email: help@thebuddycompany.in
Phone: +91 9540100200
Instagram: @thebuddycompany.in