Terms & Conditions

Welcome to The Buddy Company. By accessing or using our website, products and services, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully before using our website.

1. General Information

The Buddy Company is an online platform offering thoughtfully sourced pet products and pet supplies. By using this website, you confirm that you are at least 18 years of age or accessing the website under the supervision of a parent or legal guardian.

The Buddy Company reserves the right to update, modify, or change these Terms & Conditions at any time without prior notice.

2. Products & Product Information

We strive to ensure that all product descriptions, images, pricing, and details displayed on our website are accurate and up to date. However, slight variations in color, packaging, size, or appearance may occur depending on screen settings, manufacturing updates, or availability.

All products are subject to availability. The Buddy Company reserves the right to discontinue or modify products without prior notice.

3. Pricing & Payments

All prices listed on the website are in Indian Rupees (INR) and are inclusive of applicable taxes unless stated otherwise on the product page.

We reserve the right to change pricing at any time without prior notice. In the event of any pricing inaccuracies or typographical errors, The Buddy Company reserves the right to cancel or refuse any order placed for such products.

Payments are processed through secure third-party payment gateways. We do not store or directly access your confidential payment details.

4. Orders & Order Acceptance

Once an order is placed, you will receive an order confirmation via email or SMS. This confirmation does not guarantee acceptance of the order.

The Buddy Company reserves the right to cancel or refuse any order, limit quantities purchased, or request additional information before processing. In case of cancellation from our end, any prepaid amount will be refunded as per our refund timelines.

5. Shipping & Delivery

We aim to process and dispatch orders within the estimated timelines mentioned on the website. However, delivery timelines may vary depending on location, courier availability, weather conditions, public holidays, or unforeseen circumstances.

We shall not be held liable for delays caused by third-party logistics providers or circumstances beyond our reasonable control, including natural disasters, strikes, technical failures, government restrictions, or courier disruptions.

6. Returns, Refunds & Exchanges

Returns, refunds, and exchanges are governed by our Return & Refund Policy available on the website. Products eligible for return or exchange must be unused, in original packaging, and meet the conditions mentioned in the policy.

7. Intellectual Property

All content on this website — including logos, designs, images, graphics, text, videos, and branding elements — is the intellectual property of The Buddy Company and may not be copied, reproduced, distributed, or used without prior written permission.

8. User Conduct

By using this website, you agree not to misuse the website or its content, engage in fraudulent activity, attempt unauthorized access to website systems, or use the website for unlawful purposes. Any misuse may result in termination of access and legal action where applicable.

9. Limitation of Liability

While we aim to provide safe and trusted products, pet parents are advised to use products responsibly and under appropriate supervision depending on their pet's age, health, size, and behavior.

We shall not be liable for any indirect, incidental, or consequential damages arising from the use or misuse of products purchased through the website.

10. Privacy

Your privacy is important to us. Please review our Privacy Policy to understand how your information is collected, used, and protected.

11. Governing Law

These Terms & Conditions shall be governed and interpreted in accordance with the laws of India. Any disputes arising shall be subject to the jurisdiction of the courts of Delhi, India.

12. Contact Us

For any questions or support related to these Terms & Conditions, contact us at:

Email: help@thebuddycompany.in
Phone: +91 9540100200
Instagram: @thebuddycompany.in